Sage FAS SupportPlus

Did you know Sage FAS SupportPlus is SCP Certified! Service Strategies's Support Center Practices (SCP) Certification is an internationally recognized standard which requires comprehensive onsite audits.

The SCP Certification program was developed by industry leading companies in an effort to set the standard for excellence in delivering service to their customers. While ISO 9000 focuses on documenting processes, SCP Certification requires performance according to a specific set of criteria that determine whether we are delivering quality service, rather than simply documenting our processes. For example, ISO 9000 may ask if we track customer satisfaction. SCP Certification requires that we achieve a specific result for customer satisfaction.

Annual recertification audits are conducted to confirm that companies are committed to meeting stringent high performance requirements, and deliver world class technology support. Factors such as customer satisfaction and feedback, performance metrics, and training programs are taken into consideration.

You can rest assured knowing that as a Sage FAS SupportPlus member you're not only entitled to 24-Hour Access to SupportPlus Online, Sage FAS TechFlash, Automatic Software and Tax Updates and Expert, Live Toll-Free Phone Support, but to a Support Center dedicated to providing you with the highest level of service and support.

Enroll in FAS SupportPlus today! FAS SupportPlus is an optional expense (first year with purchase is mandatory) when you purchase Sage FAS products, however we strongly recommend that you keep renewing year after year for the tax updates.

In addition to FAS SupportPlus, we encourage one-on-one support through Pacific Data. Our certified consultants and trainers offer a complete consulting package that starts with needs analysis, customized design and implementation, effective employee training and ends with follow-up support needed to ensure you are using your system in a meaningful way.

NOTE: Tax updates only ship to customers who are active on the Sage FAS SupportPlus program.

Included in FAS SupportPlus:

• Expert, Toll-Free Phone Support When You Need It: Sage Software Technical Support is just a toll-free call away. Their team of experts is dedicated to providing you with fast, responsive telephone support, Monday through Friday from 8:00 a.m. to 8:00 p.m. (EST).
• Software Enhancements and Tax Updates Delivered Automatically: You’ll receive fast, automatic delivery of important new product releases that provide tax law updates and software enhancements.
• With FAS SupportPlus, your software will always be kept up-to-date automatically for you. 24-Hour Access to the FAS SupportPlus® Members' Lounge: The FAS SupportPlus Members’ Lounge is an invaluable online resource available exclusively for FAS
• SupportPlus members through Sage Software’s Web site. Here you can search for answers to your technical questions using the FAS Solution Center, instantly download files, join in a discussion forum with other professionals, or visit the TechTutor Library for access to more than 50 multimedia product tutorials.
• Quick and Convenient Electronic Services: With FAS SupportPlus, you can send technical questions and backup documentation to Sage Software Technical Support via fax or e-mail.
• Keep Up-to-date with Free Newsletter Subscriptions: You'll receive a free subscription to Fixed Asset Manager, the newsletter exclusively for Sage FAS SupportPlus members. Get valuable information to help you manage your fixed assets more effectively-including recent tax law changes, new technology, customer profiles, tips for working with your software, and much more!
• Special Discounts on FAS Products: FAS SupportPlus entitles you to special money-saving discounts on Sage FAS products. You pay less to trade up to more advanced software.

Combine PACIFIC DATA Marketings Support with FAS SupportPlus™ and you will be covered from beginning to end. Please contact if you have further questions or need an estimate for product and/or services: Call us at 541-221-3450.